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Shipping and Returns EU
Karhu is an international brand and we ship to most countries in the EU. Your order is prepared for shipment on business days the next morning after you placed your order. Typically, the warehouse is able to manage and send out your order the same day, or the next morning after they start processing it! Currently we aren’t able to offer you express shipping in the EU. The transit times below are indications of the transit time after your order has left the warehouse.
Example*: You place your order on monday afternoon 13:00 Amsterdam time. Your order will be processed by our warehouse team on tuesday morning, and in a normal situation your order will leave the warehouse either tuesday night or wednesday morning.
Example*: You place your order on friday night 18:00 Amsterdam time. Your order will be processed by our warehouse team on monday morning, and in a normal situation your order will leave the warehouse on either monday night or tuesday morning.
IMPORTANT: Due to the worldwide COVID issues all the transit times are an indication. Espacially to the UK we are seeing major delays at the moment.
|Countries||Transit Times in Business Days|
|Netherlands||1 - 2 Day(s)|
|Germany, United Kingdom and Belgium||1 - 3 Day(s)|
|Sweden, Finland, France, Denmark, Italy, Poland, Spain, Austria, Czech Republic, Estonia and Latvia||2 - 5 Days|
|Greece||5 - 7 Days|
|Other European Countries||5 - 14 Days|
* Please note that transit times are indication together with our shipping partners we aim for the quickest possible transit time.
** In the EU our warehouse won’t process orders on Dutch National Holidays.
*** Local shipping partners might not ship on national holidays in the country of destination.
Returns, Refunds & Exchanges
We offer a 14 day return policy. If you choose to return for a refund, we'll provide a prepaid return-shipping label for orders within the eurozone and a refund for the amount you paid for the returning item, minus a €5.00 restocking fee per return. The prepaid return-shipping label is included in your shipment (Except for Finland, France and the United Kingdom, please read details below), in case the return label is missing in your shipment, you must notify us at customerserviceEU@karhu.com within 14 days of the date the product was delivered to you. The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.
All purchases done in stores, need to be returned at the store of purchase. We are not able to receive any returns of store bought products.
Please note that we do not offer product exchanges at this moment.
RETURNS FROM FINLAND AND FRANCE:
When you would like to return your order from Finland or France please visit the following webpage: www.karhu.com/returnseu
On the page you can generate your prepaid returnlabel.
RETURNS FROM UNITED KINGDOM (PER 18-12-2020):
When you would like to return your order from the United Kingdom.
You can ship it to the following address:
Karhu Holding BV
5 Station Court
Hethersett NR9 3AY
Karhu will not provide a return label for this shipment so you are free to select your own carrier. Please hold on to your shipping conformation since Karhu doesn't hold any responsibility for this return delivery.